FAQS

What information do I need for an enquiry?

If you would like to send us an enquiry for an organic display, can you please let us know the measurements as they come in all different shapes and sizes, we charge per foot so a size is necessary to get an accurate price, unless you are hiring one of our props. We will also need, a date, a location and colour scheme.

When should I book?

As you know, events normally take place at weekends so please do not leave booking until the last minute, bookings are going into next year already so please don’t delay as we hate to disappoint.

How do I secure my date?

We ask for a 20% NON-REFUNDABLE reservation fee to secure your booking. Unfortunately, we can’t hold dates without the reservation fee as we come on a first come, first served basis.

This reservation fee secures your date and allows us to order in your bespoke materials ready to create your design. 

We recommend you book with us at least 2 weeks prior to your event to avoid disappointment, there has been major stock shortages since the pandemic. 

The reservation fee will NOT be refunded but can be transferred/postponed to a later date – subject to availability.

Final balance is due two weeks before your event. The Glitzy Balloon Company have the right to cancel if funds have not been received.

How do I book my event?

Firstly, we thank you for your enquiry. We love being involved in making your day unforgettable. 

You can find our enquiry form under the contact us tab at the top of the page. We will get back to you as soon as possible with a quote. VERY IMPORTANT – please give us your location as we receive so many enquiries without it!

Where are you based and do you travel?

The Glitzy Balloon Company are based in East Malling, Kent. However, we do travel up to an hour away. *Delivery fee will apply*

What payment methods do you accept?

Bank transfer only, details are at the bottom of our invoice.

I would like to make a change/cancel my order, is this possible, do you offer a refund?

Unfortunately, we do not offer a refund but we do offer a date change and will try our best to accommodate you.

If you would like to make any changes to your order, we require 3 days’ notice in advance of your delivery/installation date. If you inform us within 3 days, a 25% charge of the overall value will apply in addition to the original payment due to the nature of the product and having to have ordered your stock.

On the unlikely chance of cancellation due to notifiable disease (i.e corona virus etc) or force majeure (natural and unavoidable catastrophes due to weather) the same will apply as above, The Glitzy Balloon Company will try and accommodate a date move.

Can I change the venue?

If you change the venue and the venue is out of our travel distance, we have the right to cancel, without refund.

What is your set up time?

Depending on what display you have it can take 3 to 4 hours approximately, bigger displays will take longer.

Do you have a minimum order?

Yes we do, due to being extremely busy, we can no longer do small displays at the weekends, our passion is the bigger set ups which takes us away from the house so smaller items are only available for pick up during the week. An organic display has a minimum order of £120 during the week (which is 6ft) and a minimum spend of £200 at weekends. We will only deliver helium balloons alongside an organic display.

How long do your balloon designs last?

We only use high quality premium branded balloons. We also create a lot of custom colours, this explained is a balloon inside a balloon, making them look more luxe and thicker, this ensures the quality and finish to our designs are highest quality. 

In the correct circumstances/environment, our displays can last up to six weeks. Clients have said they have lasted longer but we would never guarantee!

How do I look after my balloons?

Balloons react to your environment. Ideally, latex balloons should be in a cool area and out of direct sunlight.

Balloons should also be kept away from cold conditions and radiators that are on. Temperature can make latex shrink, stretch and pop. So looking after them is super important!

Indoor installations can last up to 6 weeks but outdoor installations need to be set up the day of your event and we wouldn’t guarantee they would last more than that day.

Important Information

We pride ourselves in ensuring every detail of your event is perfect. We install  your designs on the date planned and also have delivery/collection options available.

As stated previously, we only use the most high quality balloons – when the balloons are in your possession, they are your responsibility! We can not be held accountable for any damage made after delivery.

What happens after the event – the take down?

When hiring The Glitzy Balloon Company, the props are hired and the balloons are purchased (as they are bespoke made for your event) This means that the responsibility of the balloons are with you to pop or take home. That said, if props are hired and we need to go back to collect we don’t mind popping, or if the balloons are attached to the prop, then we will need to pop. If you have just purchased balloons and we don’t need to travel back then it will be your responsibility to dispose of in the appropriate way.

Are your balloons biodegradable?

The environment is very important to us, we do use biodegradable balloons, for more details please read our ethos page https://theglitzyballooncompany.co.uk/ethos/

Do you sell for balloon release?

We 100% do not knowingly ever agree to a balloon release, we work hard to ensure our balloons are tied down securely.