What information do I need for an inquiry?
If you would like to send us an inquiry for an organic display, can you please let us know the measurements as they come in all different shapes and sizes, we charge per foot so a size is necessary to get an accurate price, unless you are hiring one of our props. We will also need, a date, a location and colour scheme.
When should I book?
As you know, events normally take place at weekends so please do not leave booking until the last minute, bookings are going into next year already so please don’t delay as we hate to disappoint.
How do I secure my booking?
A booking is not a booking until we have invoiced you and a 20 % reservation fee is paid. Your final balance is due 2 weeks prior to event.
What payment methods do you accept?
Bank transfer only, details are at the bottom of our invoice.
How long does it take to set up?
Depending on what display you have but approximately 3 hours, bigger displays will take longer.
I would like to make a change/cancel my order is this possible, do you offer a refund?
Unfortunately, we do not offer a refund but we do offer a date change and will try our best to accommodate you.
If you would like to make any changes to your order, we require 3 days’ notice in advance of your delivery/installation date. If you inform us within 3 days, a 25% charge of the overall value will apply in addition to the original payment due to the nature of the product and having to have ordered your stock.
On the unlikely chance of cancellation due to notifiable disease (i.e corona virus etc) or force majeure (natural and unavoidable catastrophes due to weather) the same will apply as above, The Glitzy Balloon Company will try and accommodate a date move.
Do you have a minimum order?
Yes we do, an organic display has a minimum order of £100 and single balloon orders can be picked up from us. I will only deliver helium balloons alongside an organic display.
Are your balloons biodegradable?
The environment is very important to us, we do use biodegradable balloons, for more details please read our ethos page https://theglitzyballooncompany.co.uk/ethos/
Do you sell for balloon release?
We 100% do not knowingly ever agree to a balloon release, we work hard to ensure our balloons are tied down securely.